Refund policy

Payments for Zalmox are processed by Paddle.com, our reseller and merchant of record, so refunds are issued by Paddle to the payment method you used.

Generations that don't work out

If a generation fails or you cancel it, its credits come back to your balance automatically. You don't need to ask.

Money-back within 14 days

• If you haven't used any of the credits from a payment (a new plan, a renewal or a top-up), you can have that payment refunded in full within 14 days of it.
• If you've used some of them, we'll refund the share you haven't used.
• After 14 days, payments aren't refundable, except where the law says otherwise or we discontinue the service (then we refund the unused part of any prepaid period).

Cancelling

Cancelling stops future renewals. Your plan and its credits stay until the end of the period you've paid for; cancelling doesn't refund the current period by itself.

What a refund does to credits

When a payment is refunded (or charged back), the unused credits it bought are removed from your balance. Credits you've already spent stay spent.

How to ask

Use the link in your Paddle receipt email, visit paddle.net, or write to support@zalmox.io with the email address on your account. Refunds usually reach you within 5 to 10 business days, depending on your bank.

Consumers in the EU and UK

You have a 14-day right to withdraw from a purchase of digital content or services. By starting a generation within those 14 days, you ask us to begin providing the service straight away, and you lose the withdrawal right for the part already provided; the policy above still refunds any unused part.