Zalmox

Terms of service

Last updated 13 November 2026

These terms cover your use of Zalmox (zalmox.io), a service that generates game assets such as 3D models, VFX flipbooks and textures. Zalmox is operated by Theory Nexus LLC ("we"). By creating an account or using Zalmox you agree to these terms. If you use Zalmox for an organisation, you confirm you may accept them on its behalf.

Your account

  • You need an account, signed in with Google or with a password and an authenticator app. Keep your sign-in to yourself; you're responsible for what happens under your account.
  • You must be at least 16, or the age of digital consent where you live, whichever is higher.
  • Give an email address you can receive mail at; we use it for sign-in, security and billing messages.

Credits

  • Generations cost credits. The price of each kind of generation is shown before you start it and on the pricing page.
  • If a generation fails, or you cancel it, its credits are returned automatically.
  • Plan credits are given each month and expire at the end of that month; unused plan credits don't roll over. Top-up credits expire 12 months after purchase. Welcome credits expire 30 days after they're given.
  • Credits have no cash value, can't be transferred or exchanged for money, and are only refunded as described in the refund policy.
  • We may change credit prices for future generations; we'll show the new price before you spend credits.

Subscriptions and payments

  • Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
  • Plans renew automatically at the end of each billing period (monthly or yearly) until you cancel. You can cancel any time from Manage billing; your plan then runs until the end of the period you've paid for.
  • Upgrading charges the prorated difference straight away and adds the extra credits for the rest of the month. Downgrading takes effect without a charge; the lower price applies from your next renewal, and you keep the credits you already have.
  • If a payment fails, your plan is paused from granting new credits until it's settled. Credits bought with a payment that is later refunded or charged back are removed if they haven't been used.

What you generate

  • As between you and us, you own the assets you generate with Zalmox, and you may use them commercially, including in games you sell. We don't claim ownership of your inputs or outputs.
  • Generated assets come from machine-learning models. Similar prompts can produce similar results for other users, so we can't promise that an output is unique or that it can be registered or protected as yours.
  • You're responsible for your inputs: only upload images and write prompts you have the right to use, and check outputs before you publish them, especially for resemblance to existing characters, brands or artworks.
  • You give us permission to store and process your inputs and outputs only to run the service for you (generate, store, show and deliver them). We don't use them to train models.
  • Public creations. What you make without paying is public: a creation made on your own machine without a subscription, or in the cloud with the welcome credits. With any subscription, or for a cloud job while you hold credits you bought, a creation is private unless you choose to share it. The create page says which applies before you generate. A creation that was private when you made it stays private if your subscription later ends. If your account is older than this rule, it applies to you only from the date we give you by email, at least 14 days ahead; until then your creations are private unless you share them, and everything you made before stays private.
  • For a public creation, you also give us permission to show its preview picture in the gallery and on our pages, with the display name you chose or anonymously, until you make it private or delete it. Only that picture is shown: your prompt, the image you uploaded and the files themselves (models, textures, audio, packages) are not, and nobody else can download them. We may take a public creation out of the gallery, for example after a report.

Acceptable use

You may not use Zalmox to:

  • make anything illegal, or that infringes someone else's intellectual property, privacy or publicity rights;
  • produce sexual content involving minors, or non-consensual intimate imagery of real people;
  • design, manufacture or 3D-print real weapons, weapon parts or accessories, or anything for military, nuclear or espionage purposes (game assets depicting weapons are fine);
  • harass, deceive or defraud others, including passing off generated content as made by a specific real person;
  • depict a real, identifiable person in pictures, video or 3D models without their permission, including deepfakes and face swaps, or make content meant to be taken for a real photo, recording or footage of someone;
  • imitate the voice of a real person, or make speech meant to be taken for a real person's or to mislead people about who is speaking. Voices on Zalmox are made from descriptions, and a line can only keep the voice of a clip Zalmox made for you; where it matters to your audience, say that a voice is AI-generated;
  • get around credit limits, share accounts to resell access, or overload, probe, scrape or reverse-engineer the service.

You may not use Zalmox if you are, or act for, a person or entity targeted by sanctions of the United States, the European Union, the United Kingdom or the United Nations, or if you are located in a country or region subject to comprehensive sanctions.

We may remove content, pause jobs, or suspend or close accounts that break these rules. If we close an account for a serious breach, unused credits are forfeited.

Running jobs on your own machine (Zalmox Runner)

  • Every plan lets you send jobs to your own computer ("My GPU") with the Zalmox Runner, on up to 2 paired machines. Jobs run there cost no credits. It works while your plan is current; when the plan ends, new jobs can't be sent to your machines.
  • We give you a limited, non-exclusive, non-transferable licence to install and run the Zalmox parts of the runner on machines you control, only to process your own jobs. You may not use it to process jobs for other people, resell access, or run one account's machines for several people.
  • The runner contains open-source software and downloads openly licensed models, each under its own license (see Open source). Nothing in these terms limits the rights those licenses give you. By using the runner you also accept Meta's DINOv3 License for the DINOv3 model it downloads.
  • It runs on your hardware and uses your GPU, electricity, internet connection and about 80 GB of disk. You are responsible for your machine, its drivers and Docker, and for keeping it secure. To the extent the law allows, we are not responsible for damage, data loss or costs on your machine.
  • Don't modify the runner to fake results, reach other users' data or get around limits, and don't reverse-engineer its Zalmox parts, except where the law or an open-source license allows it. We may unpair machines that break these rules.
  • We update the runner from time to time and may stop accepting outdated versions. There's no guarantee of how fast jobs run on your machine; that depends on it.
  • What you generate on your machine is covered by "What you generate" above, like any other job.

Third-party models and software

Zalmox runs open models and software from other organisations, each under its own license; see About and Open source. Some of those licenses restrict certain uses, and the acceptable-use rules above include those restrictions.

Availability and changes

  • We work to keep Zalmox available and your files safe, but the service is provided "as is". Generation can be slow when demand is high, and results vary.
  • Keep your own copies of assets you need: download them. We keep them until you delete them or close your account, but we don't guarantee they'll be kept forever.
  • We may change or discontinue features. If we discontinue the service, we'll give at least 30 days' notice and refund the unused part of any prepaid period.

Liability

To the extent the law allows, we aren't liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim is limited to what you paid us in the 12 months before it arose. Nothing in these terms limits liability that can't be limited by law, or your statutory rights as a consumer.

Ending your account

You can stop using Zalmox and ask us to delete your account at any time by writing to support@zalmox.io. Cancel any active plan first from Manage billing. We may end these terms if you break them, with notice where reasonable.

Changes to these terms

We'll post changes here and update the date above. For material changes we'll also email you at least 14 days before they apply. If you keep using Zalmox after that, the new terms apply.

Law and contact

These terms are governed by the laws of the State of New York, USA, without prejudice to mandatory consumer protections where you live. Questions: support@zalmox.io.